FAQs

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Frequently Asked Questions

Please find the answers to our most frequently asked questions below. If there is any detail that you are seeking and are unable to find, we welcome you to contact us directly and a representative will respond to your inquiry soon.

Can I buy directly from Power Pack Conveyor?

Yes, we are the manufacturer and sell direct to the end user. If preferred, we also sell through integrators and material handling partners.

Do you limit which integrators you choose to work with?

No, in fact, we prefer to work with as many integrators as possible.

I am in the material handling industry and would like to sell your conveyor systems. Who should I contact?

Please contact our corporate office directly.

Do you have any standard product offerings?

Yes, we routinely manufacture all the individual conveyor & conveyor systems shown on this site. Each conveyor is built to the customers’ specifications. Our engineering staff routinely supports our customers during the design phase. We have built many other types of conveyors not shown on our webpage, please contact us to learn more.

Are there certain conveyors that Power Pack specializes in?

No, Power Pack has built a wide variety of conveyor systems for over 90 years. The more common conveyors we specialize in are complete turnkey conveyor systems, trailer conveyors, chain driver live rollers, belt conveyors, steel hinged conveyors, wire mesh conveyors, stacker/de-stackers, and telescoping conveyors.

I need support with designing our conveyor system for my application. Can your engineering team help us?

Yes, in fact, we encourage it as it’s an industry differentiator for us. Our estimating and engineering staff has over 100 years of combined experience in designing & building conveyor systems. Feel free to contact us via phone or email for direct support.

What are your standard lead times?

Historically, Power Pack’s lead times are typically better than industry standards by several weeks. Lead times vary on the complexity of the conveyor system as well as supplier lead times.

How quickly can I get a quote?

It depends on the project scope. An easier, simpler design can typically be quoted within 48- 72 hours. A more complex design requires more thorough communication between our engineering/estimators and the customer and can take a couple weeks to finalize.

Do you have a warranty?

Yes, we have a 2-year limited warranty. Click here to learn more.

Are replacement parts available? How do I order spare parts?

We sell replacement parts on a regular basis. Lead times vary. Please contact us directly to place an order at orders@power-packconveyor.com.

Do you offer training?

We’ll come on-site for project management or installation support. Our engineering & estimating staff is happy to offer basic support as well.

Can I see a Power Pack Conveyor system in action?

Can I see our conveyor system run before it ships?

Yes, in fact we encourage it. You’re welcome to visit our facility to see a test run or we’re happy to send you a video of it.

Is there a drawing approval process?

Yes, all orders are built into a 3D model that requires customer approval before proceeding. If changes occur during the approval process, the purchase order may need to be modified depending on the significance of the change.

Can I request changes to existing quotes?

Yes, we routinely revise quotes before the final project is prepared to be ordered.

Can I make changes to an order that is already placed?

All jobs require final drawing approval by the customer before we schedule production. After approval, further modifications are possible but change order fees may apply.

What are shipping options?

We have our own preferred carriers but the customer can also make their own arrangements as well.

What are your payment terms?

Net 30 payment terms may be offered pending credit approval. Progress payments are typically required depending on the scope of the project.

Where can I fill out a credit application?

Our credit application can be found here.

What forms of payment do you accept?

We prefer ACH. We also accept check, credit card (3% fee applied), or wire transfer.

What is your ACH information?

Please contact our corporate office directly.

Where can I submit my purchase order?

Purchase orders can be submitted to orders@power-packconveyor.com.

Where are you located?

We are located at 38363 Airport Parkway in Willoughby, OH 44094.

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Still have an unresolved issue or unable to find what you are looking for? Please contact us and we will be glad to individually serve you by addressing every one of your questions or concerns.

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