Frequently Asked Questions

Yes, we are the manufacturer and sell direct to the end user. If preferred, we also sell through integrators and material handling partners.

No, in fact, we prefer to work with as many integrators as possible. 

Please contact our corporate office directly.

Yes, we routinely manufacture all the individual conveyor & conveyor systems shown on this site. Each conveyor is built to the customers’ specifications. Our engineering staff routinely supports our customers during the design phase. We have built many other types of conveyors not shown on our webpage, please contact us to learn more.

No, Power Pack has built a wide variety of conveyor systems for over 90 years. The more common conveyors we specialize in are complete turnkey conveyor systems, trailer conveyors, chain driver live rollers, belt conveyors, steel hinged conveyors, wire mesh conveyors, stacker/de-stackers, and telescoping conveyors.

Yes, in fact, we encourage it as it’s an industry differentiator for us. Our estimating and engineering staff has over 100 years of combined experience in designing & building conveyor systems. Feel free to contact us via phone or email for direct support. 

Historically, Power Pack’s lead times are typically better than industry standards by several weeks. Lead times vary on the complexity of the conveyor system as well as supplier lead times.

It depends on the project scope. An easier, simpler design can typically be quoted within 48- 72 hours. A more complex design requires more thorough communication between our engineering/estimators and the customer and can take a couple weeks to finalize. 

Yes, we have a 2-year limited warranty. Click here to learn more.

We sell replacement parts on a regular basis. Lead times vary. Please contact us directly to place an order at

We’ll come on-site for project management or installation support. Our engineering & estimating staff is happy to offer basic support as well. 

Check out our YouTube page found here.

Yes, in fact we encourage it. You’re welcome to visit our facility to see a test run or we’re happy to send you a video of it. 

Yes, all orders are built into a 3D model that requires customer approval before proceeding. If changes occur during the approval process, the purchase order may need to be modified depending on the significance of the change. 

Yes, we routinely revise quotes before the final project is prepared to be ordered.

All jobs require final drawing approval by the customer before we schedule production. After approval, further modifications are possible but change order fees may apply. 

We have our own preferred carriers but the customer can also make their own arrangements as well. 

Net 30 payment terms may be offered pending credit approval. Progress payments are typically required depending on the scope of the project. 

Our credit application can be found here.

We prefer ACH. We also accept check, credit card (3% fee applied), or wire transfer.

Please contact our corporate office directly.

Purchase orders can be submitted to

We are located at 38363 Airport Parkway in Willoughby, OH 44094.